Privacy Policy

1. Who We Are

 

This website is operated by The Mulberry Club Ltd (“The Mulberry Club”, “we”, “us”, “our”), a private members’ house based in Sheffield.

 

Our registered and operating address is:

54 George Street, Sheffield, S1 2PF

 

The data controller responsible for your personal data is The Mulberry Club Ltd.

 

If you have any questions regarding this Privacy Policy or how we handle your personal data, you can contact us at:

house@themulberryclub.co.uk

 

 

2. What This Privacy Policy Is For

 

This Privacy Policy explains how we collect, use, store and protect personal data relating to visitors to our website, membership applicants, members, guests and customers (“you”).

 

It sets out:

 

• what personal data we collect

• why we collect it

• how it is used

• the lawful basis on which it is processed

• your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR)

 

“Personal data” means any information relating to an identifiable individual.

 

By using our website or submitting personal data to us, you acknowledge and accept the terms of this Privacy Policy.

 

 

3. Personal Data We Collect

 

We may collect and process the following categories of personal data:

 

 

Membership Applications

When you apply for membership, we collect information you provide as part of the application process. This may include:

 

• name, address, email address and telephone number shown

• date of birth and nationality

• occupation and industry

• relationship status (where provided)

• a photograph

• details provided to support your application

• optional letters of support from existing members

• accessibility or additional requirements (where disclosed)

 

 

Membership & Account Information

If you become a member, we may collect and retain:

 

• membership status and history

• booking and attendance records

• authorised personal assistant details

• correspondence with the Club

• preferences relevant to your use of the Club

 

 

Reservations & Events

Where you make reservations, purchase tickets, or attend events, we may collect:

 

• booking details

• billing information

• attendance records

• communications relating to your booking

 

 

Correspondence

Any personal data you choose to provide when contacting us by email, phone, form submission or otherwise.

 

 

4. Automatically Collected Data

 

When you visit our website, we automatically collect certain information, including:

 

• IP address

• browser type and settings

• device information

• date and time of access

• pages viewed and interactions

 

This information is collected via cookies and similar technologies. For further details, please refer to our Cookies Policy.

 

 

5. How We Use Your Personal Data

 

We use personal data for the following purposes and lawful bases:

 

• To review, process and administer membership applications

  (performance of a contract or steps taken at your request)

• To manage membership accounts and provide membership services

  (performance of a contract)

• To manage reservations, events and ticketing

  (performance of a contract)

• To communicate with you regarding your application, membership or use of the Club

  (performance of a contract or legitimate interests)

• To send information about Club events, updates or communications where you have consented

  (consent)

• To respond to enquiries or complaints

  (legitimate interests)

• To shown improve our website, services and member experience

  (legitimate interests)

• To comply with legal obligations, enforce House Rules, protect the Club and its members, or respond to lawful requests from authorities

  (legal obligation / legitimate interests)

 

Where we rely on legitimate interests, we balance those interests against your rights and freedoms.

 

 

6. Disclosure of Personal Data

 

We may share personal data with trusted third parties in the following circumstances:

 

 

Service Providers

We engage selected third-party service providers to support our operations, including:

 

• payment processors

• IT and website hosting providers

• CRM and membership management systems

• analytics providers

• professional advisors

 

These providers act only on our instructions and are bound by confidentiality and data protection obligations.

 

 

Business Transfers

If the Club or its assets are sold or transferred, personal data may be transferred as part of that transaction.

 

 

Legal & Regulatory

We may disclose personal data where required to comply with legal obligations, enforce our terms or House Rules, or protect the rights, safety and property of the Club, its members or others.

 

 

7. Payment Information

 

Where payment details are provided in connection with membership fees, subscriptions, events or other services:

 

• payment data is processed securely by third-party payment providers

• we do not store full card details on our own servers

• stored payment authorisations may be retained where permitted for recurring or future transactions

 

You may request removal of stored payment details at any time, subject to operational requirements.

 

 

8. Security

 

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

 

While no system can guarantee absolute security, we take data protection seriously and review our safeguards regularly.

 

 

9. Data Retention

 

We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy, including:

 

• membership records: typically retained for up to one year following termination

• application data: retained for a reasonable period following decision or withdrawal

• marketing data: retained until consent is withdrawn

• legal or regulatory retention where required

 

Data may be anonymised or securely deleted once no longer required.

 

 

10. Your Data Protection Rights

 

Under UK GDPR, you have the right to:

 

• access your personal data

• request correction of inaccurate data

• request deletion of data (where applicable)

• restrict processing

• object to processing based on legitimate interests

• withdraw consent at any time

• request data portability

• lodge a complaint with the Information Commissioner’s Office (ICO)

 

Requests can be made by contacting us at house@themulberryclub.co.uk. We may need to verify your identity before responding.

 

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be published on this page. Where required by law, we will notify you of significant changes.

 

 

12. Contact

 

For questions, concerns or requests relating to this Privacy Policy or your personal data, please contact:

 

The Mulberry Club

54 George Street

Sheffield, S1 2PF

 

Email: house@themulberryclub.co.uk